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Shipping & Returns

Returns Policy

What is your return policy?

If you are not 100% satisfied with your purchase, you can either return your order for a full refund, exchange, or store credit. You may return your purchase for up to 60 days from receiving your package. Returned products must be in the condition you received them in and in the original box and/or packaging. Damaging of the retail box, packaging, accessories, or item will result in a 20% restocking fee. We reserve the right not to issue refunds for damaged or imcomplete products.

How do I return an Item?

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will contact you with the instructions to begin the return processing. 

Shipping

How long does it take for my package to arrive with free shipping?

After your payment clears, allow for one business day to process. All free shipping orders uses USPS Priority Shipping and delivers within 1-3 business day, except if the package is under 13oz. If it is under 13oz we will use USPS 1st Class mail which may take 3-7 days. Over 90% of our orders qualifies for free Priority shipping. Only a few flashlights we carry have a package weight less than 13oz which does qualify for the Priority upgrade. 

I signed up as a guest, and now I can't find my order?

If you signed up as a guest, your order will not appear as you don't have an account through our website. Please do not worry, your package is in the process for delivery. Instead, refer to your PayPal account. Once we print your shipping label, the tracking number will appear under your payment through PayPal. 

Where can I find my tracking number?

Once we ship your item, your tracking number will be automatically emailed to you by Paypal. You can also find your tracking number in your PayPal account under (order status/Actions). 


Do you ship outside of the United States?

Yes we do, but international shipping does not qualify for the "Free Shipping Over $50" promotion. 

What service do you use for Free shipping?

On all free shipping orders, we use USPS Priority shipping which is guaranteed to deliver within 1-3 business days if item is over 13oz. Any item under 13oz will use USPS 1st class shipping which will take 3-7 days. 

How do you estimate the shipping costs?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.